Contact(s)
The Grand River Conservation Authority (GRCA) is committed to providing accessible customer service.
The GRCA Accessibility Plan outlines the steps we are taking to make our services accessible. These Annual Status Updates highlight the progress made on specific steps outlined in the plan:
We also have an Accessible Customer Service Policy developed in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Feedback
We value your feedback on the accessibility of our services. If you have comments, suggestions, questions or complaints, we want to hear from you.
You can provide feedback in several ways:
- Phone: 519-621-2761, ext. 2200
- Mail: GRCA, 400 Clyde Rd., Cambridge ON, N1R 5W6. You can use our downloadable Accessibility Feedback Form (97KB PDF).
- Email: Send us an email. Please use the word "Feedback" in the subject line. We will provide acknowledgment of your feedback within 10 working days, if requested.
Alternate formats
We make every effort to ensure that the information on this website is accessible. Some of the information presented and some of the documents on this website are not fully accessible due to their complexity (e.g. river data charts, maps, historical documents). If you require information or a document in an alternate format, we will accommodate your request in a reasonable timeframe. You can contact us by phone or email:
- Phone: 519-621-2761, ext. 2200
- Email: Send us an email. Please use the words "Alternate Format" in the subject line.
Service disruptions
Notices of service disruptions are posted on our website.
