Accessibility

The Grand River Conservation Authority (GRCA) is committed to providing accessible customer service to people with disabilities.

The GRCA Accessibility Plan (808KB PDF) outlines the steps we are taking to make our services accessible. The Annual Status Updates documents available in the following section highlight the progress made on specific steps outlined in the plan. 

We also have an Accessible Customer Service Policy (320KB PDF) developed in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Feedback

We value your feedback on the accessibility of our website and services. If you have comments, suggestions, questions or concerns, we want to hear from you.

You can provide feedback in several ways:

• Phone: 519-621-2761, ext. 2200
• Mail: GRCA, 400 Clyde Rd., PO Box 729, Cambridge ON, N1R 5S7. You can use our downloadable Accessibility Feedback Form (97KB PDF).
• Email: Send us an email. Please use the word "Feedback" in the subject line. We will provide acknowledgment of your feedback within 10 working days, if requested.

Alternate formats

We make every effort to ensure that the information on this website is accessible. Some of the information presented and some of the documents on this website are not fully accessible to people with disabilities due to their complexity (e.g. maps, historical documents, etc.). If you have a disability and require information or a document in an alternate format, we will accommodate your request in a reasonable timeframe. You can contact us by phone or email:

• Phone: 519-621-2761, ext. 2200
• Email: Send us an email. Please use the words "Alternate Format" in the subject line.

Service disruptions

Notices of service disruptions are posted on our website.