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Accessibility

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The Grand River Conservation Authority is committed to providing accessible customer service.

The GRCA Accessibility Plan outlines the steps we are taking to make our services accessible. The Annual Status updates highlight the progress made on specific steps outlined in the plan.

The GRCA also has an Accessible Customer Service Policy developed in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Feedback

The GRCA values your feedback on the accessibility of our services. If you have any comments, suggestions, questions or complaints, we want to hear from you.

You can provide your feedback in several ways:

  • Phone: 519-621-2761, ext. 2316
  • Mail: GRCA, 400 Clyde Rd., Cambridge ON, N1R 5W6
    You can use our downloadable Feedback Form (PDF).
  • Email: Send an email to Accessibility. Please use the word "Feedback" in the subject line.

We will provide acknowledgment of your feedback within 10 working days, if requested.

Alternate formats

The GRCA makes every effort to ensure that the information on this website is accessible. However, if you require a document in an alternate format, the GRCA will make every effort to accommodate your request in a reasonable timeframe. You can:

  • contact us by phone at 519-621-2761, ext. 2316, or
  • send an email to Accessibility. Please use the words "Alternate Format" in the subject line.

Service disruptions

Notices of service disruptions will be posted in the news section of our website.

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