Customer Service Strategy

Your Voice Matters: Help Shape the GRCA’s Customer Service Strategy

The Grand River Conservation Authority (GRCA) is committed to delivering high‑quality programs and services that support a healthy, resilient watershed. From outdoor recreation to environmental education, flood management and warnings, planning, permits, and stewardship programs, thousands of community members interact with the GRCA every year.

We want to hear from you.

As part of our work to develop a corporate Customer Service Strategy, we’re gathering feedback from people who use or interact with any of our programs and services. Your insights will help us understand what’s working well, where improvements are needed, and how we can deliver better service across the watershed.

How to Participate

The survey takes approximately 5 minutes to complete.

All responses are anonymous, and your feedback will directly inform our customer service strategy.

Thank you for taking the time to share your experience.

[Start the Survey]